Return & RefundPolicy
If you are not entirely satisfied with your purchase, we're here to help.
1.Return and refund only can be obtained if your item must be unused and must bein the original packaging. You have 48 hours from the date you received it tonotify us about the damaged item.
2. Return and refund only can be obtained if the product is with manufacturer defect (s).
3.Return and refund will not be applicable to any circumstances below:
- Shedding is a natural characteristic of a deep pile rug and isnot deemed to be a fault. This is common on Acrylic Wool rugs and should betaken into consideration when choosing a product suitable rug for your home.
- Product specification error made by buyer e.g. size, color,design, pattern etc.
- Product that has been used, stained or defected, damaged causedby the buyers will not be accepted for return and refund.
- Custom made products will be non-returnable and cannot be cancelled once the order has been placed on our website. Please ensure that the measurements are correct and note the estimated delivery time shown on the siteto allow for production.
- Whilst every effort is made to accurately reproduce images ofour products, different monitor settings can have an effect on the appearanceof colors. The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen.So we do not do refund on the basis of color difference as seen on yourcomputer screen.
- The sliding, moving or folding of the rug is not a fault. Thiscan happen due to friction caused from walking, or due to an object placed onrug. We must understand that the rugs are only placed on top of the flooring or carpet and are not pasted or stitched to the floor.
- We try our best to be accurate as possible to mention the rugsize of all our rugs. Most our rugs are handmade so the rug size can vary up to5 -10cm. Please accept the rug size variation up to 10cm. We do not offer anyrefund or exchange based on minor rug size variation, staining, shading, pileflattening, watermarking, overlook damage, reasonable fluffing or piling, rugsused in extreme high traffic, rugs exposed to direct sunlight or cut lengthhall runners.
Once notified of damages or faults Imhomestylist will arrange for our courier tocollect your purchase and a replacement or full refund will be issued once therug has been received and inspected.
If goods are faulty,we will offer to exchange with similar product, store credit or offer refund incase of unavailability of similar product within a reasonable timeframe. Refunds can take up to 10 days to process.