Delivery Time & Charges
We offer standard delivery charge according to the weight of the products to our Malaysian customers. Please refer the charges at the checkout page.
"Standard Delivery" means that your item should arrive during working hours (9am - 5pm) on a working day (Monday - Saturday) during the estimated delivery window. Once your order has been collected by the courier, you will receive an email or sms from us confirming this and providing you with the tracking information.
Check here where are your location and its delivery charges.
|Delivery Method||Zone (Location)||Calculation||Delivery Charge|
|POS LAJU (Semenanjung Malaysia)||Semenanjung Malaysia||Based on weight|
|CTSI-SEA SHIPPING (Sabah/Sarawak)||Sabah/Sarawak||Based on weight|
|PGEON (Sabah/Sarawak)||Sabah/Sawarak||Based on weight|
|CTSI-SEA SHIPPING (Labuan)||Labuan||Based on weight|
|Kuala Lumpur, Putrajaya, Selangor||Per Order||RM 180|
|Negeri Sembilan||Per Order||RM 200|
|Melaka||Per Order||RM 200|
|Johor, Pahang, Penang, Perak||Per Order||RM 700|
|Kedah, Kelantan, Perlis, Terengganu||Per Order||RM 900|
ETA (Estimated Time of Arrival)
It is our aim to get your order to you as quickly as we can. We are generally able to deliver the majority of our orders within 7-10 working days. Inevitably, some items take longer than others. We therefore advise that you should always check the 'estimated delivery' section on your selected product page prior to making the purchase.
We supply products in Malaysia to our customers at affordable prices and seek to deliver your orders in a fast and convenient manner; only using couriers with a proven track record for speed, customer service and reliability.
Should you wish to leave any specific delivery instructions for the courier, you will be able to do so by entering them in the "Comments box" during checkout process.
As noted above, we will inform you of your order's delivery date as soon as your item(s) is/are collected by the courier and provide you with tracking information.
If delivery is attempted by the courier while no one is present at the property, the courier will leave a card through the door with a telephone number for the purpose of re-arranging delivery. You will be able to call that number and re-arrange delivery to an alternative standard delivery date at no extra cost.
We will deliver your item(s) to you in the condition stated by us on this website i.e. new unless otherwise stated.
We will dispatch your item(s) to you in a timely fashion.
Please be aware that we cannot be held responsible for any errors caused by the courier. Even though we do use a reliable courier service, some delivery issues may occur that are outside our control.
In case of delivery failure and the failure of the courier to provide an adequate explanation to you, we will intervene on your behalf and rearrange delivery.
Upon receipt of the item(s), it is your responsibility to check the condition of the package and packaging. If the item looks damaged or dirty from the outside, please do not accept it as we are unable to pursue claims against the courier if the item(s) is/are signed for. If you did not or could not inspect your item(s) when delivered, please make sure you sign for the item(s) and write a note next to your signature as ‘not inspected’.
Should you need to make any changes to your delivery details, you will need to inform us on [email protected] stating your order number as the subject of the email. An extra charge may be applicable in case the package has already been collected by the courier.
On the day of delivery, it will be your responsibility to track the item if you wish either via the courier’s website or by phone.
In case of delivery failure and the failure of the courier to provide an adequate explanation, you must inform us immediately on stating your order number as the subject of the email.
Note: You will not be able to change the delivery details with the courier without prior written consent from us. If you would like to change the delivery address for example, you will need to write to us on [email protected] stating your order number as the subject of the email and requesting the delivery to be redirected to a different address. We will then get in contact with the courier and redirect your package, but please note that there will be an extra fee payable by you for this service, which will be the fee chargeable by the courier.
Please do not hesitate to contact us for any inquiries at [email protected]. We wish you happy shopping and decorating!