PRE-SHOP ACE GREY 2 SEATER SOFA VELVET
Please read before make order
*This item is made-to-order and typically takes 6-8 week for production plus shipping time. We are currently not accepting any returns or exchanges at this time. Since each piece is made to order, specifically for you, ALL SALES ARE FINAL. Please do not hesitate to contact our Sales Team to assist you. Happy Shopping.
Cushion: 1 Loose Cushion
Legs: Wooden Structure
*Our collection takes 6-8 weeks of working days to reach your home after payment received.
*Please allow extra time for delivery during holiday periods. If there are any unexpected delays we will advise you as soon as we are aware and keep you updated with the status of your order
It is our aim to get your order to you as quickly as we can. We are generally able to deliver the majority of our orders within 6-8 weeks working days. Inevitably, some items take longer than others. We therefore advise that you should always check the 'estimated delivery' section on your selected product page prior to making the purchase. We supply items in Malaysia to our customers at affordable prices and seek to deliver your orders in a fast and convenient manner; only using couriers with a proven track record for speed, customer service and reliability.
We offer standard delivery charge according to the weight of the products to our Malaysian customers. "Standard Delivery" means that your items should arrive during working hours (9am - 5pm) on a working day (Monday - Saturday) during the estimated delivery window. Once your order has been collected by the courier, you will receive an email or sms from us confirming this and providing you with the tracking information.
Should you wish to leave any specific delivery instructions for the courier, you will be able to do so by entering them in the "Comments box" during checkout process.
As noted above, we will inform you of your order's delivery date as soon as your item(s) is/are collected by the courier and provide you with tracking information. If delivery is attempted by the courier while no one is present at the property, the courier will leave a card through the door with a telephone number for the purpose of re-arranging delivery. You will be able to call that number and re-arrange delivery to an alternative standard delivery date at no extra cost.
We will deliver your item(s) to you in the condition stated by us on this website i.e. new unless otherwise stated.
We will dispatch your item(s) to you in a timely fashion.
Please be aware that we cannot be held responsible for any errors caused by the courier. Even though we do use a reliable courier service, some delivery issues may occur that are outside our control.
In case of delivery failure and the failure of the courier to provide an adequate explanation to you, we will intervene on your behalf and rearrange delivery.
Upon receipt of the item(s), it is your responsibility to check the condition of the package and packaging. If the item looks damaged or dirty from the outside, please do not accept it as we are unable to pursue claims against the courier if the item(s) is/are signed for. If you did not or could not inspect your item(s) when delivered, please make sure you sign for the item(s) and write a note next to your signature as ‘not inspected’.
Should you need to make any changes to your delivery details, you will need to inform us on [email protected] stating your order number as the subject of the email. An extra charge may be applicable in case the package has already been collected by the courier.
On the day of delivery, it will be your responsibility to track the item if you wish either via the courier’s website or by phone.
In case of delivery failure and the failure of the courier to provide an adequate explanation, you must inform us immediately on stating your order number as the subject of the email.
Note: You will not be able to change the delivery details with the courier without prior written consent from us. If you would like to change the delivery address for example, you will need to write to us on [email protected] stating your order number as the subject of the email and requesting the delivery to be redirected to a different address. We will then get in contact with the courier and redirect your package, but please note that there will be an extra fee payable by you for this service, which will be the fee chargeable by the courier.
1) DIRECT ONLINE TRANSFER / BANK IN
Name: IMHOMESTYLIST SDN BHD
Bank: Maybank Berhad
Account Number: 562021630136
PayPal is a fast, easy and safe way to make payments online and on your mobile phone.
Payment in full must be received before orders are dispatched.
Please click the link to purchase via SenangPay
4)MASTERCARD / VISA
We accept both manual wire transfer and credit card payments for all our products.
We have partnered with award winning payment gateway merchant in paypal , a leading payment gateway, to accept credit cards payment safely and securely for our customers.
The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Please use your Order ID number as the payment reference and email the receipt of payment to [email protected]
Your order won’t be shipped until the funds have cleared in our account.
Your order will be cancelled if no payments are received within 48 hours.
Return & Refund Policy
If you are not entirely satisfied with your purchase, we're here to help.
1. Return and refund only can be obtained if your item must be unused and must be in the original packaging. You have 48 hours from the date you received it to notify us about the damaged item.
2. Return and refund only can be obtained if the product is with manufacturer defect (s).
3.Return and refund will not be applicable to any circumstances below:
- Product specification error made by buyer e.g. size, color,design, pattern etc.
- Product that has been used, stained or defected, damaged caused by the buyers will not be accepted for return and refund.
- Custom made products will be non-returnable and cannot be cancelled once the order has been placed on our website. Please ensure that the measurements are correct and note the estimated delivery time shown on the site to allow for production.
- Whilst every effort is made to accurately reproduce images of our products, different monitor settings can have an effect on the appearance of colors. The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen.So we do not do refund on the basis of color difference as seen on your computer screen.